Privacy & Cookies Policy

Cookies Policy:

About Cookies:

A cookie is a text file that a website saves on a user’s computer. This file contains data that is used by the website to enhance the visitors experience upon their return. may use cookies to collect and use data from visitors as follows:

Information Collected by SustainOnline: 
-Information about page views, time, location, browser information, etc. 
-User provided information through website forms, such as email address, name, etc.

How SustainOnline uses this information: 
-web-based statistics
-improvement of relevance and overall user experience
-marketing purposes, such as email campaigns and retargeted ads

-Google Analytics, social media

Opting Out: 
If you do now wish SustainOnline or one of our used services to collect any information about your visit you may select the “decline” option as well as the “block cookies from third parties and advertisers” option in your web browser settings. This will not stop non-tracking cookies to be stored on your computer, such as language preferences and declined cookies. Additionally, cookies may be disabled in browser settings, which however, will limit your web browsing experience and may stop some services from working altogether.

For questions regarding your privacy, please view our Privacy Policy or contact us at


Privacy Policy:

  1. Introduction:

SustainOnline (“SO”, “we”, “us” or “our”) appreciate your use of our sustainability platform service (the “Service”), provided through our online learning management system at (the “Website”). By using our Service you will be part of changing the world to be sustainable in time. To proceed, you must accept this privacy policy.

 When “You” – a person who is a representative of a select Company (as defined in our Terms and Conditions, available on designated user of the Service, use the service or you make a request via without having an account, we collect some of your data. Of course we only do so to the extent necessary for us to be able to provide and improve our Service.

“Personal Data” is any information which relates to an identified or identifiable living individual. Different pieces of information, which together can lead to the identification of a particular natural person, also constitute personal data.

We value your integrity and privacy and handle personal data with top care. What personal data we collect and how we use/protect it is described below in the Privacy Policy.

  1. Our Responsibility:

We are responsible for your personal data under the EU Regulation 2016/679 (GDPR) and other applicable data protection laws.

In some regards, we are the “controller” as defined in the GDPR of personal data. This makes us responsible for our processing of personal data. However, we may process your personal data upon request from someone else, such as your Company, as a “processor”, as defined in the GDPR. The one requesting our processing of your personal data is in such cases the controller.

If you have any questions, complaints, or remarks regarding what we do with your data, please contact us at

  1. Information We Collect

When a user account is created, as defined in our terms on the website, you and your company provide us with the following information:

Email address

You may also provide us with additional information:

Job position
Telephone number

When you use SustainOnline, you will automatically share information about:

IP Address
Network and device performance
Type of device
Language preferences
Operating system
Date and time information for various requests

Visitors of SustainOnline may make requests to join newsletters, demonstration of the platform, and additional information. This information is gathered through forms that are customized for each request. The type of data collected is provided by you, the user, and additional data that is collected is optional and may not be required. Providing additional data is considered consent. To withdraw your consent of such data you must email After the request has been met, we will save the request by you for one year. The purpose is to contact you regarding the services for sales, information, and customer relation purposes. If you do not want us to save information from your request, email

  1. Why we collect and use personal data

We collect and use personal data for the following purposes and legal ground according to article 6.1 of GDPR:

1) To be able to set up your user account (necessary to fulfill our contractual obligation)
2) To enable secure logins (necessary to fulfill our contractual obligation)
3) To provide you with important information related to SustainOnline service (necessary to fulfill our contractual obligation)
4) To provide you with other news and information in addition to content which you have chosen to receive (our legitimate interest to maintain customer relations and market our services.) 
5) To conduct sales and marketing activities
6) To deliver and maintain the service and the website
7) To develop the service and the website 
8)  To provide service and support necessary to fulfill our contractual obligation
9) To obtain statistics and information regarding user behavior to improve our service and website and overall user experience
10) To comply with legal obligations such as preserving accounting records.

Your personal data will not be kept longer than necessary for purposes in which it was collected

Most personal data will be processed for as long as you are a user of your SustainOnline account or to the extent necessary after the account is closed.

  1. Links to Third Party Websites

The service and SustainOnline may contain links to websites provided by third parties. If you follow a link to any of these websites, you should note these external websites have their own privacy policies, separate from SustainOnline. Therefore, we encourage you to read the privacy policy of each website before disclosing any personal data.

  1. Sharing your data

SustainOnline does not sell, rent, trade or share any of your personal data to any unaffiliated third party or use your email address for unsolicited emails unless otherwise stated in the Terms or this Privacy Policy.

However, we may share personal data with our subcontractors to facilitate, provide or perform the service and SustainOnline, and/or to analyze how the service and website are used. In such cases, we remain responsible for our subcontractor’s processing of personal data. Our subcontractors have access to personal data only to perform such tasks on our behalf and are obligated not to disclose or use personal data for any other reason. Subcontractors are located globally, however all transfers are made within accordance of Chapter 5 in the GDPR based on an adequate decision and subject to appropriate safeguards.

We use the following categories of contractors who may process your personal data:

-Servers (storage providers)
-CRM-system providers
-Accounting/bookkeeping providers
-Communication providers (email, chat, and messaging systems)
-Marketing automation providers

Please note that we may disclose personal data to third parties if we are required to do so by applicable law, regulations, or a decision from a competent court.

  1. Server logs and non-personally identifiable information

Non-personally identifiable information provided by web browsers and servers, such as language preferences, browser type, referring site, and date/time each visitor requests, etc. We collect and share statistics about such use of the service and in an aggregated and non-personally identifiable manner. Our purpose for collecting such information is to better understand how our visitors and users use our services and for marketing and advertising purposes. Such information is is uses in an aggregated manner and is never linked back to personal data unless to identify anyone using our services in an unauthorized manner.

  1. Your Rights

You have the right to receive information about what personal data is processed, to ensure the accuracy of this data, and inform us if something is wrong. The easiest way to contact us is to email

Specifically, you have the following rights:

-An annual free request of information about what personal data we control about you
-The right to deman any incorrect personal data to be corrected, or block such data identified as incorrect
-The right to have your personal data deleted upon the termination of your user account (this is done automatically, but confirmation of such act can be requested.) Please note Section 7 above. 
-The right to demand that personal data not be used in circumstances stated in Article 18 of the GDPR
-The right to have personal data transferred to yourself or another controller in a commonly used and machine-readable format, under certain circumstances
-The rightto file a complaint with the Data Protection Authority or other relevant authority

In case of uncertainty about how we handle personal data, if not agreeing with how we handle personal data or in the event of other questions or complaints, please send us an email to

  1. Security

We take all steps reasonably necessary to ensure that all personal data is treated securely and in accordance with this privacy policy. All personal data provided to us is stored on secured servers. The transmission of this information via the internet is not entirely secure. Therefore, we cannon guarantee the security of the personal data transmitted to our website. Any transmission is at your own risk. However, once we have received personal data, we will use strict procedures and security features to prevent unauthorized access.

In the event of a security breach, we will notify you and measures taken by SustainOnline.

Please contact us for further information regarding our security measures.

  1. Changes to this Privacy Policy

Changes will be made to this privacy policy from time to time at our sole discretion. All changes are effective immediately upon communication. Please check this page frequently for any changes made.

We will contact you via email if we make material changes to this Privacy Policy.

  1. Contact Information

If you have questions regarding our Privacy Policy, how we handle personal data, or exercise any of your rights: 

Sustainonline Oy
Tallklobbsvägen 1
00830 Helsingfors
Business ID: 2954774-7